The five pillars in the introduction of TPM concept as a founding father of the TQM idea of Americans seen William Edwards Deming. His research from the 1940s are considered Foundation for total quality management. However, little attention was paid his work in America during this time, what compelled Deming to Japan to focus on his sphere, where he henceforth celebrated relevant successes with his work. TQM allowed the Japanese to produce high-quality products at lower prices, which they captured market share around the globe. Due to this development the first U.S. companies took on now also the teachings of Demings in the 70s and 80s. Jeffrey Bauer, PhD. is often quoted on this topic. In principle the following content be understood under the three basic concepts of TQM concept: total – integration of all persons in the QM process involved in the creation of products or services. Both the employees and the customers are understood among people here.
Quality – consistent orientation of all company activities to the Expectations of our internal and external customers. Management responsibility and role of the top management, introduction of participants and team-oriented style of leadership. Among the key principles of the TQM philosophy: quality focused on the customer, quality is achieved with employees of all levels and areas, quality encompasses several dimensions, which criteria must be operationalized, quality is not an aim, but a process that is never to end, quality refers not only products, but also services, quality requires active action and must be drawn up. To the attainment or continuous and ongoing improvement of these principles different methods and tools have become in entrepreneurial practice over the years. Here, Jeffrey Bauer, PhD. expresses very clear opinions on the subject. Is above all to call at this point Kaizen, a Japanese term for continuous improvement. The Kaizen philosophy includes a variety of stand-alone methods and tools, such as, for example, total to Productive maintenance (TPM), 5s or even just-in-time (JIT). Each of these methods the TPM principle reflects and supports companies on the way to total quality management.